Senior Product Manager

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business, as well as other initiatives including the My Disney Experience app. 

The Senior Product Manager will report to the Manager, Product Management of DPI. 

This role sits within Disney PhotoPass, Inc. (DPI) and owns the product agenda for the PhotoPass Platform's innovation portfolio, the pipeline of new capture technology, generative AI-augmented photography, and new distribution surfaces (including Disney+ gallery placement) that extend how Guests capture, discover, and relive their Disney memories. The Senior Product Manager will oversee a slate of concurrent initiatives spanning AI model evaluation and consumer validation, guest-facing pilots, and cross-line-of-business platform exposure, partnering closely with Engineering, Data Science, Legal/Privacy, Operations, and Disney+ to move innovation work from concept through Prod Mod governance and into production. 

What You'll Do: 

• Develop and manage the product vision and an outcome-based roadmap for the PhotoPass Platform's innovation portfolio, including generative AI-augmented capture experiences and new platform exposure such as Disney+ gallery placement,  throughout the entire product delivery process. 

• Establish AI-led practices and workflows within the photography product discipline, including wiki documentation creation, storage, and organization; task automation; and deliverable outputs. 

• Serve as a passionate advocate for PhotoPass innovation, both internally and externally, educating stakeholders and Guests about new capture technology, AI-augmented photography features, benefits, and value propositions. 

• Define and monitor key performance metrics for AI capture and new platform-exposure initiatives to drive product decisions, while identifying areas for optimization. 

• Manage collaborative discussions to gain alignment and negotiate scope, timeline, and risk trade-offs with Business & product partners across the DPI portfolio. 

• Prioritize with business, product, and engineering partners, managing complex discussions, including Prod Mod governance reviews, to drive alignment on Guest- and Cast-facing changes. 

• Conduct market research to understand generative AI, digital photography, and content-distribution industry trends, the competitive landscape, and Guest needs. 

• Execute discovery work for new capabilities, such as AI model evaluation, consumer validation, and new platform integrations, documenting current state and desired future state to guide the development process, synthesizing findings in a clear and compelling way. 

• Lead requirement-gathering, user story creation, user acceptance criteria, prioritization, and execution with cross-functional teams, ensuring consistent communication with peers and leadership on innovation and project work. 

• Develop and maintain strong relationships with stakeholders and cross-functional collaborators, including product, engineering, design, Legal/Privacy, Operations, commercial, and Disney+. 

• Proactively identify potential risks, dependencies, and mitigation strategies, including vendor fit, guest-experience, and PR considerations unique to generative AI features, that could affect project timelines or deliverables. 

What you will need: 

• Minimum of 5 years of related work experience in product management, technology delivery, or strategy development. 

• Proven experience with the software delivery lifecycle across multiple projects. 

• Subject matter expertise in the generation and management of strategies and roadmaps, rooted in technology alignment with and enablement of business objectives. 

• Experience leading initiatives that span several teams and functional areas, integrating diverse points of view toward a solution, experience with emerging or generative AI product initiatives is a plus. 

• Proven problem-solving abilities, gathering relevant partner inputs to drive resolution. 

• Excellent written and verbal communication skills, including an ability to facilitate complex conversations and pitch innovative solutions. 

• Advanced at writing business & functional requirements. 

• Advanced knowledge and ability to use collaboration tools to document and communicate effectively. 

• Advanced knowledge and ability to use visualization tools to simply illustrate and communicate complex concepts. 

• Experience within the hospitality industry a plus. 

Required Education 

• Bachelor's degree or equivalent work experience required.

PAY TRANSPARENCY

The hiring range for this position in Orlando, FL is $137,200 to $184,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial and/or other benefits, dependent on the level and position offered.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

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Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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