Lead Product Manager

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands, including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business, as well as other initiatives, including MyDisneyExperience and Hey, Disney! 

About The Role & Team: 

The Lead Product Manager role sits in the Commercial Growth & Optimization organization within Technology for Disney Experiences supporting Festivals & Events across Disneyland Resort and Walt Disney World Resort. This role will be creating best-in-class digital experiences that reach Guests through our web and mobile platforms with personalized, timely, and relevant content. Partnering with the Manager and Senior Manager, the Lead Product Manager will help shape the Festivals & Events platform roadmap for both resorts, drive integration across products and capabilities, and support a long-term commercial growth program at scale. The role collaborates with marketing, operations, design, analytics, development, and executive partners to launch products and expand business opportunities for Disney Experiences. The ideal candidate brings strong analytical skills, thrives in a matrixed organization, and knows how to weave together diverse technologies and capabilities into high-quality products that Guests love! 

The Lead Product Manager will report to the Manager, Product Management – Specialized Verticals 

This role sets the bar for standards, planning discipline, and delivery quality across the Disneyland Resort & Walt Disney World Resort Festivals & Events portfolio. It combines delivery ownership with functional leadership for the team, without direct reports. 

The Lead Product Manager shapes product requirements for new features and capabilities, working alongside engineering, design, operations, and business partners across the entire product lifecycle - from early concept through development, launch, go-to-market, and ongoing operational support. The role drives execution of the roadmap brings creative solutions to complex problems and ensures products land successfully with Guests and are well supported after launch. 

Key focus areas include owning our Festivals & Events content as a product - its strategy, standards, tooling, and process; continuously raising delivery quality across our core products; and stepping into incoming work, including the integrations and changes our products must adopt across both coasts. 

This role is expected to put existing technology to work - using it to generate insight and efficiency, building tools that unlock performance, and maintaining the context layers that tools, agents, and workflows rely on to be effective. 

What You'll Do:  

• Lead the end-to-end product lifecycle for a defined product area, ensuring clarity of vision, goals, and measurable outcomes 

• Define and maintain product strategy, roadmap, requirements, and success metrics for your domain 

• Drive cross-functional alignment across engineering, UX, data science, marketing, and business stakeholders 

• Lead solution definition and delivery for complex features or workflows, balancing technical feasibility and user value 

• Oversee product integrations, architectural considerations, and system dependencies 

• Guide development of cross-platform applications and system-to-system experiences 

• Use research, experimentation, and KPI analysis to inform prioritization and product decisions 

• Identify systemic issues, partner on solutions, and drive improvements in performance, reliability, and usability 

• Create and refine personas, customer journeys, and value frameworks; lead advanced analysis of product metrics 

• Collaborate with engineering teams on technical strategy, solution testing, and implementation plans 

• Champion use of innovative digital technologies to unlock new customer value 

• Build depth in product domains, technology areas, and customer segments 

• Lead in web, mobile web, and app domains driving innovation and excellence in product development 

• Contribute to the estimation and planning of complex and scalable projects, including budget considerations 

• Stay informed about emerging technologies and trends to provide well-reasoned product recommendations 

• Create and deliver compelling, high-quality presentations for diverse audiences, demonstrating strong communication skills to influence stakeholders and drive key initiatives 

• Champion the digital experience, advocating on the Guest's and Cast’s behalf, and working meticulously to build outstanding experiences 

Required Qualifications: 

• Minimum 7 years of established experience in business, agency, or digital environments. 

• Experience in digital product management experience, delivering user experience for web/mobile web and mobile applications 

• Strong analytical and quantitative skills, with the ability to use hard data to form assumptions, build business cases, and resolve complex technical, user, and business issues in a fast-paced organization.  

• Consistent track record of effective communication and collaboration with actionable results, plus the ability to build strong and sustainable relationships, influence decision making across all levels of the organization (business, executive, technical, creative) 

• Experience identifying, defining, and addressing technical, user and business issues in a fast-paced organization, including getting “in the weeds” when necessary and seeing the high-level picture to think strategically 

• Experience with Agile software development methodology and the Atlassian suite, including Jira and Confluence.  

Preferred Qualifications: 

• Experience leading or directing the work of contractors, agencies, or managed-service partners, including onboarding, standards, and quality oversight.  

• Demonstrated use of technology to drive insight and efficiency, including building or prototyping tools, workflows, or agents, prompt design, agentic workflows, or AI-assisted product operations, along with a commitment to maintaining the structured documentation and context those tools depend on.  

• Experience with localization and multi-market content delivery.  

• Familiarity with Disneyland Resort and Walt Disney World park operations.  

Required Education: 

• Bachelor’s degree and/or equivalent work experience 

PAY TRANSPARENCY

The hiring range for this position in Anaheim, CA is $158,100 to $211,900 per year and in Orlando, FL is $150,500 to $201,800. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial and/or other benefits, dependent on the level and position offered

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

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Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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