Lead Business Ops Mgr
Postuler maintenant Postuler ultérieurement Job ID 10160418 Emplacement Orlando, Floride, États-Unis Entreprise Disney Experiences Date de publication 25/09/2026Résumé du poste:
“We Power the Magic!” That’s our motto at Disney Experiences Technology (DXT). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands. We deliver experiences to consumers through Disney’s Parks & Resorts worldwide, Disney Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digitally led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business, as well as other initiatives such as Hey, Disney!
The Lead Business Operations Analyst is a seasoned subject matter expert who drives operational excellence across Disney Experiences by translating complex business needs into clear, actionable insights and plans. In this lead role, you will connect data, processes, and people to support technology-enabled initiatives that enhance guest and consumer experiences across theme parks, resorts, cruise, retail, and other lines of business. You will serve as a trusted partner to leaders and teams, ensuring decisions are grounded in robust analysis and aligned with strategic priorities.
Manages and oversees all aspects of a program to ensure it is completed on-time and within budget. Has overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverable. Prepares reports for upper management regarding status of program.
What You’ll Do
Manages activities related to the organization’s strategic plans including analyzing data, driving operational reviews in support of business’ medium/long-term planning, liaising between the senior executives and broader organization and ensuring stakeholder buy-in through a design-centric approach, working cross-functionally across teams, developing goals, executing strategic initiatives, policy design, and optimizing and integrating business processes.
May encompass design strategy in budgeting and logistics responsibilities where needed.
Leads change management and ensure business readiness, minimizing disruption.
Develops deep business domain expertise and may identify subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure/technology support, etc.
Role typically serves as key partner between the technology leader and the organization to shape and deliver technology needs ensuring business value is captured, recognized & optimized.
Deliver results in the form of operational instruction, project plans, dashboards.
Required Qualifications & Skills
7+ years of experience in business analysis, strategy, project management or related field.
Comfortable experimenting with and adopting AI tools to continuously improve efficiency, effectiveness, and ways of working.
Strong problem-solving and critical thinking skills with the ability to connect analysis to enterprise priorities.
Proven ability to synthesize complex, cross-functional information into actionable insights for executive and senior stakeholders.
Experience developing frameworks, narratives, and visuals that influence senior leaders and drive alignment.
Comfortable managing multiple priorities in a fast-paced, high-visibility environment.
Experience improving broad sweeping processes with multiple key stakeholders and varying criteria.
Strong communication skills with the ability to work with both technical and non-technical stakeholders.
Preferred Qualifications
Exceptional storytelling and visualization skills — proven ability to transform complex analysis into clear, engaging presentations for executives.
Background in Technology or experience working closely with financial & strategy teams.
Familiarity with project management methodologies including tools such as JIRA and Confluence.
Experience with AI (e.g., Cursor, Claude) and automation tools (e.g., Power Automate).
Education
Bachelor’s degree in Business, Finance, Technology, Data Analytics, or related field.
Preferred Education
Master's degree in Business Administration, Finance, Technology, related field or equivalent work experience.
The hiring range for this position in Florida is $117,800.00-$161,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sur Disney Experiences:
Disney Experiences donne vie à la magie des histoires et des franchises Disney à travers des parcs à thème, des complexes hôteliers, des bateaux de croisière, des expériences de vacances uniques, des produits et bien plus encore dans le monde entier. Disney excelle dans l’industrie du voyage avec six destinations de villégiature aux États-Unis, en Europe et en Asie, une compagnie de croisières de premier plan, un programme de propriété de vacances très populaire, et une agence primée d’aventures guidées en famille. De plus, les opérations mondiales de produits de consommation de Disney comprennent la plus grande entreprise de licences au monde, les plus grandes marques d’édition pour enfants au monde, l’un des plus grands concédants de licence de jeux au monde sur toutes les plateformes, et les magasins Disney dans le monde entier et sur le Web.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Attractions Technology LLC , qui fait partie d’une entreprise que nous appelons Disney Experiences.
Walt Disney Attractions Technology LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.