Media Operations Supervisor

About the Role & Team

As Media Operations Supervisor, you’ll help bring Disney Store products to life through high-quality photography and video across our digital experiences in North America and EMEA, including external marketplaces and shop-in-shop experiences. You’ll oversee end-to-end media workflows, from shoot planning and sample coordination to post-production, asset management and publishing, ensuring content is accurate, on-brand and ready for launch. 

Working closely with Global Media and Production teams, Buying, Marketing and external agencies, you’ll coordinate priorities, resolve media issues and keep delivery on track in a fast-paced, global environment. As a key point of contact for EMEA media operations, you’ll champion consistent visual standards and efficient ways of working, helping deliver an engaging and seamless Guest experience. 

This role is based in our London Hammersmith office, with an expectation to work onsite four days per week.

Values

You’ll join a team grounded in our Disney values, acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

• Media Production Leadership: Lead end-to-end product and lifestyle photography and video workflows, managing external agencies and photography partners to ensure on-time delivery. 
• Shoot & Sample Management: Coordinate EMEA sample availability and tracking for PDP (Product Detail Page) and lifestyle shoots, ensuring accurate linking of sample IDs to creative requirements. 
• Asset Management: Oversee the ingestion, tagging, and publishing of assets across platforms like AEM, Scene7, Box, and SharePoint to keep media libraries organized and compliant. 
• Post-Production & QC: Manage retouching workflows, audit regional sites to resolve media inconsistencies, and review vendor imagery for compliance. 
• Operational Excellence: Track asset readiness for online launches, act as the EMEA lead for sensitive/embargoed products, and implement fast-track solutions for high-priority projects. 
• Cross-Functional Collaboration: Partner with Global Media and Production teams to align on creative briefs and act as a trusted escalation point for the region. 
• Impact: This is a high-visibility role operating at a supervisor level, directly impacting the visual quality of the Disney Store digital presence. 
• Environment: You must be able to perform under pressure and manage multiple competing priorities in a fast-paced, deadline-driven global environment. 
• Scope: The role requires a strategic mindset to work independently while coordinating complex, cross-functional initiatives across different time zones (NA & EMEA). 

Required Qualifications & Skills

• Proven background in digital media production, eCommerce, or creative project management, with a proven track record of managing end-to-end media workflows. 
• Technical Expertise: Advanced proficiency in Microsoft Office, Teams, Box, and SharePoint, basic training provided for industry tools like Creative Force and Adobe Photoshop. 
• Leadership: Strong stakeholder management skills and the ability to lead through influence to drive accountability across teams. 
• Project Management: Advanced organizational abilities with a proactive, solutions-focused mindset and a sharp eye for detail. 
• Brand Passion: A deep understanding of visual storytelling and a strong familiarity with the Disney, Pixar, Marvel, Star Wars, and National Geographic brands. 

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Complimentary admission to eligible Disney Theme Parks, giving you the opportunity to experience the magic we create and make memories of your own. Admission is subject to availability, capacity restrictions, applicable rules, block-out dates, and eligibility requirements.
• Access to a wide range of Disney discounts on Disney merchandise, Disney Food & Beverage, Disney Resort Hotels, Disney Cruise Line, Adventures by Disney, National Geographic Expeditions, and more. Offerings are subject to availability and may be seasonal, and subject to applicable rules, restrictions, and eligibility requirements.
• Excellent parental and guardian leave.
• Employee Resource Groups - WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This position is with The Disney Store (UK) Ltd, which is part of a business we call Disney Store.

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The Disney Store (UK) Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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