EMEA Security Control Centre Manager

About the Role & Team

At Disney, safeguarding our people, guests, assets, and operations is fundamental to ensuring the magic we create reaches every corner of the globe, uninterrupted. Within the Global Security function, we are committed to delivering world-class protection across a dynamic and evolving risk landscape — driven by technology, collaboration, and operational excellence.

The EMEA Security Control Centre (ESCC) plays a vital role in this mission by serving as the central command hub for real-time monitoring, incident escalation, response coordination, and critical security communications across the region. Operating around the clock, the ESCC integrates cutting-edge technology with expert personnel to deliver proactive and effective security outcomes across Disney’s diverse EMEA footprint.

We are seeking an experienced and strategic ESCC Manager to lead this multi-functional control centre, shaping its day-to-day operations, systems integration, and team development. The successful candidate will bring expertise in incident response, situational awareness, and stakeholder engagement, while fostering innovation and compliance across a high-performing environment. This role is key to ensuring a resilient and responsive security infrastructure across our regional operations.

What You Will Do

Your responsibilities will include, but are not limited to, the following:

ESCC Leadership & Operations

• Provide strategic oversight and daily management of the ESCC’s real-time monitoring and incident response operations across EMEA

• Ensure all security incidents are responded to, escalated, and reported in line with policies, procedures, and service-level expectations

• Maintain working knowledge of Disney’s global security platforms (e.g. CCTV, EACS, IDS, Dataminr, Everbridge) and ensure their effective use

• Lead failover readiness planning and scenario testing to ensure business continuity during unplanned disruptions

People Management & Development

• Lead, mentor, and coach a team of ESCC operators and supervisors, ensuring performance standards are consistently met

• Deliver regular training programs, performance reviews, and welfare support to create a motivated, skilled, and resilient workforce

• Drive succession planning and staff development strategies, reducing turnover and fostering a culture of continuous improvement

Stakeholder Engagement & Relationship Management

• Serve as the central point of contact for key stakeholder groups including Security Systems, Intelligence, Compliance, Real Estate, and EMEA Security Managers

• Represent ESCC capabilities during internal briefings, audits, and external visits, delivering concise overviews and promoting understanding of the centre’s functions

• Ensure alignment with other TWDC Security Operations Centers (GSCC, ASCC) and facilitate cross-regional coordination as required

Systems Oversight & Innovation

• Collaborate with the Security Systems team on issue reporting, upgrades, UAT testing, and the evaluation of new platforms or tools

• Log and manage system-related issues and enhancements, driving continuous improvement in technology usage

• Actively contribute to the refinement of ESCC SOPs, escalation workflows, and decision trees in response to evolving threat types and business requirements

Risk, Compliance & Intelligence Integration

• Ensure GDPR, health & safety, and regulatory compliance across all ESCC data processing, surveillance, and incident documentation activities

• Liaise with the Intelligence team to enhance situational awareness and support proactive threat identification and mitigation

• Coordinate with local law enforcement and business lines when required, ensuring appropriate data handling and communication protocols are followed

Performance Management & Reporting

• Develop and track performance metrics (KPIs) for ESCC operations, using data to inform improvements and ensure accountability

• Lead post-incident reviews and debriefs, identifying lessons learned and implementing changes where appropriate

• Oversee all administrative functions, including report writing, shift planning, training documentation, and audit trail maintenance

Vendor & Facilities Support

• Manage vendor relationships for key holding and response services across EMEA, ensuring consistent operational support during system failures

• Coordinate with local facilities, using translation services as needed, to resolve site-level issues and communicate effectively across languages

• Lead regular contract and service reviews to ensure SLAs are met and delivery remains aligned with Disney’s security standards

Required Qualifications & Skills

Essential Experience & Skills

• Minimum 3 years’ experience in a security-related field (private or public sector) with exposure to real-time monitoring, emergency response, or control room environments

• Demonstrated leadership capability in managing teams within complex, high-pressure environments

• Strong understanding of physical security systems, operations, and technologies (e.g. CCTV, EACS, IDS)

• Excellent communication skills and the ability to manage multi-stakeholder relationships across functions and regions

• Deep knowledge of data protection, compliance, and health & safety requirements in a security context

Preferred Qualifications

• Bachelor's degree in Security, Criminal Justice, Risk Management, or a related field

• Professional security certifications (e.g. CPP, PSP, MSyI)

• Fluency or working knowledge of a local language spoken in Asia or EMEA is an asset

• Experience working within a large multinational or corporate enterprise

General Attributes

• Proactive leader with high emotional intelligence and sound judgment

• Highly organized with attention to detail and the ability to prioritize in fast-paced environments

• Solutions-oriented and committed to innovation, service excellence, and continuous improvement

• Able to coach, mentor, and develop team members to meet evolving business needs