Analyst, Workforce Planning
Postuler maintenant Postuler ultérieurement Job ID 10162624 Emplacement Lantau Island, Hong Kong Entreprise Hong Kong Disneyland Resort Date de publication 21/10/2026Résumé du poste:
At Hong Kong Disneyland Resort, the Analyst, Workforce Planning plays a key role in ensuring our frontline operations are supported by the right workforce strategies to deliver exceptional Guest and Cast experiences. This position is responsible for workforce forecasting, labor planning, workload modeling, and operational analysis that drive informed business decisions across one or more Lines of Business. The role partners closely with Operations, Finance, Human Resources, and other stakeholders to optimize labor resources while supporting business objectives and operational excellence.
Responsibilities
- Develop and maintain labor forecasts, workforce plans, and staffing models to support operational and business needs.
- Perform workload, labor hour, headcount, and KPI analyses to monitor labor spending and identify optimization opportunities.
- Support strategic workforce planning processes, including Long-Term Planning, Annual Operating Plan, monthly forecasts, budgeting, and actual reporting.
- Lead workforce-related projects involving workload studies, field data collection, operational efficiency initiatives, and workforce analytics.
- Build analytical models and data visualizations to generate actionable insights and support business decision-making.
- Collaborate with scheduling teams to provide labor projections and ensure workforce plans align with operational requirements.
- Monitor staffing levels and workforce mix, providing hiring forecasts and recommendations to support timely recruitment planning.
- Partner with cross-functional teams including Finance, HR, Industrial Engineering, Revenue Management & Analytics, and Operations to address business challenges and improve workforce effectiveness.
- Support labor planning for new business initiatives, special events, seasonal offerings, and operational changes.
Requirements
- Bachelor's degree in Operations Research, Statistics, Human Resources, Business Management, or related disciplines.
- Minimum 3 years of experience in resource planning, or business analysis.
- Experience supporting operational environments and workforce management functions is preferred.
- Strong analytical, quantitative, and problem-solving skills with the ability to translate data into business insights.
- Excellent communication and interpersonal skills, with the ability to work effectively across diverse stakeholder groups.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Access.
- Knowledge of SAP or other financial systems is preferred.
- Understanding of Hong Kong Employment Ordinance and workforce planning principles.
- Fluent in both written and spoken English and Chinese.
HKProfessional
Disclaimer
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.
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Sur Hong Kong Disneyland Resort:
Le Hong Kong Disneyland Resort offre des expériences Disney inoubliables et culturellement exclusives aux visiteurs de tous âges et de tous horizons. Rempli de vos histoires et personnages Disney préférés, le Hong Kong Disneyland Resort offre à ses clients la possibilité de découvrir huit contrées qui abritent des attractions et divertissements primés et uniques en leur genre. Terminez votre aventure par un séjour dans l’un des luxueux hôtels Disney du complexe. Et la magie ne s’arrête pas là : en tant que membre dévoué de la communauté locale profondément soucieux du bien-être sociétal, le Hong Kong Disneyland Resort fait rayonner sa magie à travers ses programmes de service communautaire qui aident les familles dans le besoin, stimulent la créativité chez les enfants et leurs familles, encouragent la protection de l’environnement, et promeuvent une vie plus saine.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à HK International Theme Parks Limited , qui fait partie d’une entreprise que nous appelons Hong Kong Disneyland Resort.