Disney Vacation Club Associate (Aulani)
Postuler maintenant Postuler ultérieurement Job ID 10158079 Emplacement Kapolei, Hawaï, États-Unis Entreprise Aulani, A Disney Resort & Spa Date de publication 28/08/2026Résumé du poste:
Are you someone who has the courage to proactively engage and connect with people? Do you have a natural curiosity about what motivates others and the ability to influence decisions? If so, we invite you to bring your talents to the most magical place on earth as a Disney Vacation Club Associate.
Disney Vacation Club (DVC) Associates serve as the first point of contact for Guests exploring Membership, offering personalized interactions across multiple platforms—including in-person, phone, chat, and virtual meetings. In this service-oriented, multi-functional role, Associates support both sales and operations with a strong focus on enhancing the Member experience. They guide Guests through the DVC journey by sharing Membership benefits and inviting participation in various learning opportunities, all while delivering exceptional service through authentic and transparent interactions. DVC Associates must embody a deep understanding of the Disney brand and counselor sales approach. The role is team-driven, with incentive pay aligned to collective sales performance.
You will report to a Sales Experience Manager.
This is a Full-Time role.
Responsibilities/You Will:
Create a welcoming, engaging experience for Members and Guests through proactive, personalized interactions
Engage with Members and Guests in both indoor and outdoor locations, delivering a high level of service and enthusiasm in a variety of weather conditions.
Introduce Members and Guests to Disney Vacation Club by sharing Membership benefits, answering questions, and inviting them to participate in available learning opportunities.
Generate leads and support the sales process through authentic conversations that identify Guest interests, needs, and motivations.
Provide exceptional service by helping resolve Member and Guest questions, concerns, or issues with professionalism and care.
Support daily Disney Vacation Club sales center operations, including administrative tasks, Guest interactions, and maintaining show-ready locations and materials.
Use knowledge of Disney Vacation Club, Disney Resorts, Parks, and nearby offerings to educate and assist Members and Guests.
Build and maintain positive working relationships with resort teams, vendors, and community partners.
Basic Qualifications/You Have:
1+ year of experience in hospitality, sales, lead generation, or another customer-focused environment where anticipating Guest or customer needs is key
Strong interpersonal and communication skills, with the ability to create a welcoming and engaging experience for Members and Guests
Confidence proactively approaching and engaging with Guests to build interest, answer questions, and support lead generation
Ability to work both indoors and outdoors while maintaining professionalism, energy, and enthusiasm across all weather conditions
Strong organizational skills and attention to detail, with the ability to support sales center operations and Guest interactions
Effective problem-solving skills and sound judgment when addressing Guest concerns, navigating varied situations, and involving the right partners when needed
Ability to remain calm, composed, and service-focused in a fast-paced, team-oriented environment
Full-time availability, including weekends, holidays, and variable shifts based on business needs
Proficiency using computers and Apple or Windows-based systems
Preferred Qualifications:
Knowledge of Disney Vacation Club products, Membership benefits, and the Member experience.
Familiarity with Walt Disney Parks and Resorts offerings, service standards, and Guest expectations.
Understanding of vacation ownership concepts and consultative sales practices.
Passion for the Disney brand and creating magical experiences for Guests.
Experience using mobile and tablet technology, including iOS and Android devices
Education:
High School diploma or equivalent
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
The pay rate for this role in Kapolei, HI is $18.90 to $25.01 per hour. A performance incentive may be provided as part of the compensation package and will align with our sales revenue targets and focus on overall team performance.
Sur Aulani, A Disney Resort & Spa:
Alliant la beauté naturelle et l’esprit des îles hawaïennes à une touche de magie Disney, Aulani, un Disney Resort & Spa adopte et célèbre la culture et la narration hawaïennes. Situé sur un domaine littoral de près de 8,5 hectares sur l’île d’O’ahu, le complexe hôtelier a été spécialement conçu pour permettre aux familles de découvrir la culture, l’histoire et les traditions d’Hawaï sur un fond de ciel bleu et de panoramas magnifiques. Les Cast Members jouent un rôle essentiel pour donner vie aux histoires d’Hawaï, tout en préservant le service réputé et les offres de divertissement enchanteresses de Disney.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney Vacation Club Sales and Services, Inc. , qui fait partie d’une entreprise que nous appelons Aulani, A Disney Resort & Spa.
Disney Vacation Club Sales and Services, Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.