Manager, Site Reliability Engineering (Cloud & On-Prem)
Postuler maintenant Postuler ultérieurement Job ID 10161339 Emplacement Celebration, Floride, États-Unis Entreprise Disney Experiences Date de publication 26/10/2026Résumé du poste:
Job Description
“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands, with a focus on Disney Signature Experiences (DSE) — including Disney Cruise Line (DCL), Adventures by Disney (ABD), National Geographic Expeditions, Aulani, a Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for technology & digital-led initiatives supporting Disney Signature Experiences (DSE), with a specific focus on global operations spanning shipboard and shoreside systems, guest-facing applications, and Cast Member and crew operational tools across international itineraries and time zones.
This role sits in the Infrastructure and Technical Operations organization within Disney Signature Experiences (DSE), overseeing both Site Reliability Engineering and Systems Engineering functions. It works closely with global operations teams, shipboard IT, and Cast Members across DSE, as well as partner teams across Disney Experiences (DX).
The Manager, Site Reliability & Systems Engineering will report to the Sr. Manager, Site Reliability Engineering, Infrastructure and Technical Operations.
About the Role & Team
The Manager will lead a team of Site Reliability Engineers (SRE) supporting Disney Signature Experiences (DSE) global technology operations. This team is responsible for the reliability, availability, observability, and infrastructure supporting guest-facing and operational systems across shipboard and shoreside environments.
This leader will manage and develop a diverse technical team while partnering with Infrastructure and Technical Operations, Security, Software Engineering, Product Management, and other Disney Experiences teams to support 24/7 global operations.
What You'll Do
- Lead, develop, and grow a high-performing team of Site Reliability and Systems Engineers, including hiring, onboarding, performance management, career development, and succession planning.
- Oversee 24/7 monitoring, observability, reliability, and systems engineering across shipboard, shoreside, and guest-facing technology environments.
- Lead the design, provisioning, and support of infrastructure across both on-premises datacenters and cloud platforms.
- Advance Observability, DevOps, automation, and Site Reliability Engineering practices across DSE.
- Oversee infrastructure and platforms supporting web and mobile applications, POS systems, payments, reservations, safety systems, and order management.
- Drive infrastructure automation, CI/CD pipelines, telemetry, monitoring, and highly reliable systems that support global operations.
- Oversee Kubernetes, operating systems, databases, network infrastructure, and related technologies.
- Partner with shipboard and shoreside teams to maintain technology reliability across international locations and time zones.
- Manage team budgets, forecasting, billing, and related financial processes.
- Support technical planning, estimation, and strategic technology recommendations while ensuring alignment with enterprise standards and business priorities.
Required Qualifications
- 8+ years of related technology experience.
- Proven experience leading and developing technical teams, including hiring, performance management, coaching, and career development.
- Demonstrated experience supporting and managing both on-premises and cloud-based infrastructure. Candidates must be comfortable working across both environments.
- Strong experience with Site Reliability Engineering, observability, DevOps, automation, and highly available systems.
- Experience supporting global and/or 24/7 technology operations across multiple locations and time zones.
- Experience with CI/CD technologies such as GitLab, AWS CodeBuild, CodeDeploy, CodePipeline, and/or Azure DevOps.
- Experience with infrastructure automation and configuration management tools such as Terraform, CloudFormation, Ansible, and Chef.
- Working knowledge of Kubernetes, Rancher, VMware, and infrastructure provisioning.
- Experience supporting SQL and Oracle technologies.
- Strong knowledge of web technologies, source control, and enterprise infrastructure.
- Strong communication, people leadership, and change-management skills.
- Commitment to building a collaborative, inclusive, and high-performing team culture.
Required Education
- Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Electrical/Electronics Engineering, a related field, and/or equivalent work experience.
Preferred Qualifications
- Deep understanding of container and server architectures across on-premises and cloud environments.
- Experience with AWS and/or Google Cloud Platform (GCP).
- Experience supporting cruise line, maritime, travel, or hospitality technology operations.
- Experience managing cross-functional and/or globally distributed technical teams.
- Familiarity with ITIL or related IT service management frameworks.
- Relevant certifications in AWS, Azure, GCP, VMware, Kubernetes, Terraform, Red Hat, Ansible, Datadog, Splunk, Grafana, or related technologies.
Preferred Education/Certifications
Relevant technical certifications are preferred, including:
- AWS Solutions Architect, SysOps Administrator, or DevOps Engineer
- Google Cloud Professional Cloud Architect or Cloud DevOps Engineer
- Microsoft Azure Administrator, DevOps Engineer, or Solutions Architect
- CKA, CKAD, or CKS
- HashiCorp Terraform Associate
- Red Hat RHCE or RHCSA
- Relevant observability certifications such as Datadog, Splunk, or Grafana
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Disclaimer
PAY TRANSPARENCY
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.
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is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
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Sur Disney Experiences:
Disney Experiences donne vie à la magie des histoires et des franchises Disney à travers des parcs à thème, des complexes hôteliers, des bateaux de croisière, des expériences de vacances uniques, des produits et bien plus encore dans le monde entier. Disney excelle dans l’industrie du voyage avec six destinations de villégiature aux États-Unis, en Europe et en Asie, une compagnie de croisières de premier plan, un programme de propriété de vacances très populaire, et une agence primée d’aventures guidées en famille. De plus, les opérations mondiales de produits de consommation de Disney comprennent la plus grande entreprise de licences au monde, les plus grandes marques d’édition pour enfants au monde, l’un des plus grands concédants de licence de jeux au monde sur toutes les plateformes, et les magasins Disney dans le monde entier et sur le Web.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Attractions Technology LLC , qui fait partie d’une entreprise que nous appelons Disney Experiences.
Walt Disney Attractions Technology LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.