Lead Product Manager

As a Lead Product Manager within DX Media & Growth Marketing, you will recognize, scope and build strategic solutions across Disney Experience businesses. You will use your knowledge of product management, agile and waterfall methodology, project planning, data, ROI, deep understanding of business domains, and interpersonal skills to develop and prioritize product artifacts (features, user stories, etc.) for development. You will also be a key player in sustainment of the solutions built and purchased. You will be responsible for ensuring that solutions exceed expectations by working closely with business partners and users through measurement of key performance indicators.

The role reports to the Mgr-Product Mgmt-Media Planning & Integration and is based in Celebration, FL.

You Will / Responsibilities:

• Ownership of the evolution of our Marketing Tools and Products serving as a subject matter expert on current and desired abilities

• Be responsible for driving the vision, market strategy, design, implementation, and sustainment of MarTech products with Leadership and working team inclusive of Product, Compliance, Data, Analytics and Measurement

• Develop and track progress against a product roadmap to build enhancing capabilities over time

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that improve customer experience, demonstrate a clear ROI and drive growth

• Understand the COE marketing approach and its impact across DX businesses

• Develop new product ideas and data use cases, and advocate for the use of data and advanced analytics inside and outside the organization

• Compare purchased versus in-house solutions including sustainment cost, speed to market and expected product lifecycle

• Create buy-in for the product vision internally and with key external partners as well as across multiple job levels from entry to executive

• Define and track key performance indicators (KPIs)

• Define and track value streams ensuring product features are delivering on said value streams

• Understand market needs for the use of MarTech tools, data and reporting

• Balance commercial, technical, operational, and strategic issues to inform product improvements

• Manage impediments and problems, resolve issues, and fix broken processes where possible

• Lead change, release planning, and management efforts for projects with key and impacted stakeholders

• Be open to feedback from business partners, teams, and peers; willing to give feedback

• Align with other product managers when needed from an overall product, organization, or Guest perspective

• Own business/technical partner relationships and represent business goals/solutions, collaborate cross-functionally to arrive at optimal outcomes for both products and customers

You Will Have / Required Qualifications:

• 7+ years of professional experience in product management including experience in project management practices, methodologies, and frameworks

• 5+ years of experience with Snowflake SQL 

• 6+ months of hands-on experience in Generative AI 

• Possess high levels of ownership, adaptability, and attention to detail with the ability to find mutually beneficial solutions for all stakeholders

• Experienced in all areas of the Product Process (all phases in Strategy, Execution and Sustainment) – experience with defining, quantifying, driving, and championing value add product strategies 

• Demonstrated success defining and launching excellent products

• Ability to balance multiple competing priorities while maximizing value 

• Knowledge and experience with data, data science, analytics, and business intelligence and passionate about delivering projects and features in a team environment 

• Ability to develop and oversee research needed to determine the needs and desires of customers

• Develop deep business expertise and provide thought partnership around the use of data to solve problems and drive improvements

• Ability to perform across multiple phases of development for complex projects, from ideation to deployment

• Genuine empathy for the customer and a commitment to delving deep into the challenges they present or experience

• Strong oral and written communication and interpersonal skills, including storytelling, relationship-building, influence and negotiation 

• Demonstrates ability to adapt communication style for executive leadership, cross-functional partners, and front-line end users across varying technical and organizational levels

• Proven track record of products managed, launched, or developed

• Translating product strategy into detailed requirements and prototypes

Preferred Qualifications:

• Proven ability to influence cross-functional teams without formal authority and experience presenting and gaining buy in for the product vision from a variety of levels of internal and external stakeholders/partners

• Experience working with both Tech and Non Tech partners in a creative environment such as marketing, media, entertainment, etc.

• Experience using a variety of MarTech tools and platforms.

• Deep understanding of tools such as Workfront, Jira, Confluence, Slack, Miro, Product, Board, among others

• 2+ years of working Python experience

Required Education:

Bachelor's degree in Business, Marketing, Computer Science, Information Technology, or related field OR equivalent work experience

Preferred Education:

Master's degree in Business, Computer Science, Information Technology, or related field OR equivalent work experience

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits