Dir, Site Reliability Engineering

This role is responsible for vision, leadership, planning, support and implementation of high performance and high availability systems spanning all aspects of Disney Experiences Operational, Experiences and Commercial portfolio of 1000+ applications. Business areas this position will support include Disneyland, Walt Disney World, Disney Signature Experiences and International. The team is responsible for the infrastructure provisioning, incident management, continuous integration/delivery pipelines, and continuous technical modernization. 
 

Responsibilities and essential job functions include but are not limited to the following:
•    Production support of Operational, Experiences, Cast Support & Commerce portfolio. Includes System Engineering, Site Reliability Engineering, Performance Engineering, incident management/support and security remediations.
•    In collaboration with senior Disney leadership, defines the vision, strategy, and roadmap for various technology platform services to be used for team organization and appropriate skill acquisitions.
•    Lead Financial Operations (FinOps) efforts that identify opportunities to optimize and “right” size the infrastructure to reduce cause while not negatively impacting the production environment. 
•    Hires, leads, and mentors high caliber technologists to execute the strategic vision and direction for the required technology platform/s.
•    Oversee support of a multi-year software development project needs and helps coordinate environment management to optimize parallel project timelines.
•    Supports the incident response team and leads activities to resolve highest priority issues in a timely and accurate fashion. Highest escalation point for infrastructure technology issues.
•    Ensure compliance with internal (Disney) and external requirements (SOX/PCI/Audits/GDPR).
•    Develop and drive technology strategy for business initiatives, and actively engage as a thought-partner with business leaders on ways technology can inform and drive business strategies.
•    Cultivate the agile & continuous delivery mindset and provide processes and tools where needed to build leaders and their teams that can successfully adapt to the fast-paced changes of the industry and deliver incremental value quickly and frequently.
•    Develop a strong practice for technology business relationship management for Technology partners and other stakeholders to ensure technology long-term plans and short-term initiatives align with and drive business goals.
•    Ensure the sustainment organization and technology is positioned to deliver highly stable and reliable results.
•    Implement and leverage metrics and telemetry to drive and quantify performance, and availability
•    Drive recommendation/decision for build vs buy for new and existing solutions, inclusive of hardware through a decision-making framework
 

Required Qualifications
•    12+ years of experience leading high performing technology teams building, deploying, and maintaining scalable and resilient enterprise solutions with multiple cloud providers
•    7+ years proven experience/success leading high performing teams that maintain development pipelines and provide production support
•    5+ years in a technology executive role
•    5+ years as software development manager for large scale customer facing applications for mobile (iOS and Android) and web
•    Experience with highly virtualized environments; cloud technologies, both public and private (AWS, Google Cloud Platform, etc.)
•    Demonstrated ability to deliver solutions on-time and on-budget
•    Proven ability to manage and facilitate annual operating budget and strategic planning
•    Demonstrated ability to manage the day-to-day tasks of diverse teams, while effectively influencing executives on key decisions and direction
•    Proven ability to inspire, motivate, and lead a team to produce quality work in the development of solutions
•    Demonstrated inclusive leadership that embraces diversity
•    Demonstrated ability to connect and influence others to achieve organizational priorities
•    Demonstrated ability to develop teams and mentor staff
•    Demonstrated ability to develop geographically and otherwise diverse highly technical teams
•    Ability to communicate effectively to executive leadership in both business and technology roles
•    Demonstrated exceptional critical thinking, strategic planning, and process management skills
•    Excellent written and verbal communication skills
•    Excellent presentation and group dynamics skills
•    Demonstrated excellence in client/partner relationship management with senior executives

Education:
•    Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience required
 

Preferred Qualifications
•    AWS Professional certification; Solutions Architect, DevOps, or equivalent working experience
•    Experience in large scale distributed systems, their development, operations, observability
•    Prior experience with retail, Entertainment and restaurant technology
•    Experience with ITIL

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