Staff Software Engineer

Job Summary and Purpose:

The Senior Software Developer, MyDisneyToday - ServiceNow is a new role within the Enterprise Technologyorganization, and is responsible for translating requirements and user stories into functional software that delivers value to the business.  They help make the impossible become possible through the design, development, testing and implementation of complex software for use across The Walt Disney Company. 

Department/Group Description:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Responsibilities of the Role:      

The Senior Software Developer – Developer Lead MyDisneyToday - ServiceNow is responsible for translating requirements and user stories into functional software that delivers value to the business.  MyDisneyToday is a World-Class End User ServiceNow Portal experience for internal users.  This role will help make the impossible become possible through the design, development, testing and implementation of complex software for use across The Walt Disney Company.  We’re looking for experienced and certified ServiceNow Developers with extensive ServiceNow Portal, UI/UX, MoveWorks Integration and AI-driven employee support experience to ensure that that we are building the “best-in-class” products and continuously maintaining and enhancing existing products to improve our competitive advantage and technical excellence.

This role requires a blend of technical leadership, solution architecture, platform governance, and cross-functional collaboration.

Responsibilities

• Participate in the design and implementation of ServiceNow Portal experiences for End Users, solving complex targeting and functional requirements while continuing to consider platform performance, usage of Out Of Box capabilities, and platform based features to meet the business’ varied and complex requirements. 
• Lead integration efforts between MoveWorks and ServiceNow to enable intelligent employee support and conversational automation.
• Lead the development of (or develops, tests and deploys) small to medium, innovative software solutions that meet specifications and impact future developments
• Conduct initial planning and ensures technical and operational models meet overall system and business requirements and determines need for customized solutions
• Collaborate with the ServiceNow Platform team and product teams to ensure proper alignment on projects and software feature deliverables
• Partners with the technical architect and ServiceNow Engineering leads to ensure cross platform alignment
• Understand the implications of design and implementation decisions on all interconnected systems
• Drive good UI/UX decisions to meet requirements, while considering accesibilty and platform needs. 
• Serve as an escalation point for difficult problems and complex inquiries
• Act as a peer group leader to ensure team delivery alignment with established Platform processes and standards. 
• Acts as an escalation point for issues that require developer intervention/troubleshooting. 
• Deep understanding and knowledge of ServiceNow and other Web-based user experience tools.

Skills & Experience

• At least 10 years of experience in a ServiceNow Software Engineering or software development role, developing a complex product within an enterprise
• At least 6 years of experience developing solutions on the ServiceNow Platform and atleast 4 years on ServiceNow Portal Technology, to include Employee Center Pro and MoveWorks
• Depth knowledge JavaScript, Java, REST, XML, HTML and CSS
• Knowledge of ITIL v3 or later and ITSM best practices
• Strong communication, writing, and executive presentation skills
• Able to translate complex ideas into understandable requirements, value statements, and business outcomes
• Demonstrated experience leading small teams to deliver projects and business outcomes
• Experience with agile software development methodologies (PMI-ACP, SAFe Agilist, ICP-ACC, etc.)

Key Attributes

• Thinks Strategically
  • Stays current on business trends and technological advances
  • Uses knowledge of the company’s products and services to meet customer needs
  • Identifies key business opportunities and challenges
  • Examines issues from a broad perspective, considering impact beyond immediate scope
• Builds Relationships
  • Acts as the voice of the customer by understanding their business strategies and aligning business needs with the product strategy and roadmap
  • Interacts well with people who have different backgrounds and work styles
  • Resolves conflicts effectively
  • Service mindset with ability to facilitate “win-win” solutions, but not afraid to say “no”
  • Manages the diverse needs of stakeholders
• Communicates Effectively
  • Conveys relevant information in a candid and timely manner
  • Listens and asks questions to ensure understanding
  • Tailors messages appropriately to the audience
  • Effectively persuades others to support ideas and plans
• Drives Results
  • Keeps Commitments
  • Uses technology to facilitate better results
  • Analyzes problems and takes action to resolve
  • Achieves high levels of customer satisfaction
  • Holds self and others accountable to high standards
  • Is metrics and data driven
  • Manages projects and resources to produce desired outcomes
• Inspires Creativity and Innovation
  • Conceives creative ideas to solve problems or meet objectives
  • Demonstrates a positive attitude with contagious enthusiasm
  • Challenges the status quo
  • Transfers ideas and success across boundaries
  • Facilitates the exchange of ideas and creation of new ones
  • Sets product vision and creates enduring excitement about what is possible
• Champions Change
  • Remains productive despite uncertainly
  • Demonstrates flexibility in response to changes
  • Supports new initiatives
• Builds Teams
  • Supports productivity and morale of the team
  • Strengthens others through mentoring and feedback
• Exhibits Professional Excellence
  • Treats others with respect
  • Earns the trust of colleagues, partners and customers
  • Maintains composure under pressure
  • Strives for self-improvement
  • Learns from personal and organizational experiences
  • Shows consistency in words and actions
  • Sets a good example for others

This position is with Disney (India) Private Limited, which is part of a business we call The Walt Disney Company (Corporate).

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